You may start seeing visible changes (e.g. reduced redness, softer texture, fading discoloration) within 4 to 8 weeks of consistent use on scars and within 2-7 days on bruises. For more mature or deeper scars, it may take 3 months or longer to see optimal results.

Refer to each individual product for best results and continue for the duration as recommended by your healthcare provider. 

Yes — we offer free shipping on all orders. 

At BIOCORNEUM®, your satisfaction and confidence in our products are important to us. If your order arrives damaged, defective, or incorrect, please contact us so we can make it right. 

Before returning any item, please contact our Customer Service team for authorization. You can reach us by email at customerservice@biocorneum.com or by phone at 800.322.3729. Have your Order Number ready—it is listed in the subject line and upper right corner of your confirmation email. 

Products must be unopened, with all manufacturer seals intact and packaging unmarked. 

Eligible returns received within 30 days of purchase qualify for a full refund or replacement. 

Returns received after 30 days may be subject to a restocking or repackaging fee. 

Products returned after 180 days (six months) are not eligible for credit or refund. 

Once your return is approved, our team will guide you through the next steps to ensure a smooth process. 

Yes, BIOCORNEUM is designed for a wide range of scar ages. You should wait until the wound is fully closed and healed (no open skin, stitches, scabs, or broken tissue) before applying. Always follow your healthcare provider’s guidance. 

Scar treatment reimbursement may be eligible with a Letter of Medical Necessity (LMN) witha flexible spendingaccount (FSA), health savings account (HSA)anda health reimbursement arrangement (HRA). We recommend consulting with a medical professional and your benefits provider for guidance on your specific situation.